Return Policy

Standard Returns
All products that are not custom or specially made for you may be returned for any reason within 7 days of receiving. All returned products must be returned in the same condition we shipped out (no finish, no paint, no damage, and no smells like perfume and smoke). You are responsible for return shipping costs, if there is nothing wrong with the product(s) or the order was shipped correctly.

We must be notified on or before the 7th day of order delivery for any return. The day the order is delivered does not count.

Canceling an Order
Contact us immediately after placing your order, and we'll do everything we can to accommodate your request. Sullysdesign@gmail.com

Orders Received With a Damage Box
We need a picture of the shipping box (if it shows any damage, boot/shoe prints) and a picture of the damaged area (needs to be enough of the product to tell if it is on the front or edge). Once we have these images we will send out a new product and file a claim with the shipping company.

Products with defects
Patches in the wood are not considered a defect. The manufacturer sometimes sends sheets with these patches in it. We do not sort these due to the prices we offer. If you are interested in fewer patches please consider buying the B/BB Baltic Birch Plywood.

If you feel a product is damaged, please contact us with the order number, product, and size so we can quickly look up your order. We will also need pictures. The easiest way to send us this information is to contact us at Sullysdesign@gmail.com

Orders Arrived Incorrectly
If you ordered incorrectly, please refer to our standard returns process above.

If we shipped your order incorrectly, notify us within 7 days of receiving your order. We will work to correct the mistake as quickly as possible. We will not overnight/expedite shipping on replacement items at our cost.

We will need a complete list of missing, incorrect and/or damaged items. Please make sure you get us the complete list as we will only make one shipment to replace parts. Once we ship replacements, the order will be considered as complete.

*If your order is returned to us due to an incorrect address, that order will be refunded minus a $10 restocking fee, any custom cost in the order and shipping cost to the original method of payment.